WHEN WILL MY ORDER SHIP?
Wrapping and packing stained glass is a laborious process! Please allow 1-2 weeks for shipment unless otherwise noted. You will receive a confirmation email that includes tracking once your order leaves the studio. Thank you for understanding that I am not responsible for items lost by the postal service.
WHEN IS THE NEXT SALE?
I try to offer sales every 6 weeks. Join the email list to stay in the loop.
Email subscribers get first access to sales. On the day of the sale, the site will require a password that is emailed at least a day in advance. You’ll have an hour to shop the sale before it opens to everyone else.
CLEANING TIPS?
For a quick clean, gently dust with a soft, clean cloth. For a deeper clean, use an ammonia-free glass cleaner with a soft, clean cloth. Wash your hands before and after! Hot tip: Remove your glass from its hanging position before cleaning to avoid any tragic mishaps. Q-tips and soft toothbrushes work great for cleaning the crevices.
Always handle with extra care. Glass is fragile!
DO NOT scrub with any textured material that could scratch the glass. DO NOT use water. DO NOT use any harsh chemicals or cleaners with abrasive qualities.
WHERE and HOW DOES IT HANG?
Suncatchers — Anywhere ya like! Most pieces are designed to be hung in a window where the sun can reach it. Every piece is equipped with a chain. Use either a nail or screw into the underside, or above, your window frame. Rubber suction cups are not recommended. Displaying your glass in a bathroom, or any space with heavy humidity, is also a no-no (unless you’re open to some potential moisture stains or expedited oxidation of the frame).
Mirrors — On a wall, or leaned up against one. Ideally you’d insert a screw into an anchor into your wall for added support. Nails work well, too. When using nails, always insert at a downward angle.
DO YOU ACCEPT COMMISSIONS?
Commissions are open! Send a message here or email hello@hannahazelglass.com.
DO YOU SHIP TO CANADA?
Most of the time, yes. Send me a message for more details.
DO YOU TEACH WORKSHOPS?
Not right now. I like thinking that I will someday, but who knows.
WHAT DO I DO WITH ALL THESE PACKING PEANUTS?
They’re made of organic starch, so they will decompose in water leaving no toxic waste. Simply toss them in your sink or shower and add water. It’s magic!
RETURN POLICY?
All sales are final. If there are any issues with your order, please contact within 48 hours of receiving your order and we’ll work together to find a solution.